Privacy Policy

  1. Privacy Policy – Swimpressive Coaching

Effective Date:01/02/25

At Swimpressive Coaching, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights regarding your data.

  1. Who We Are

Swimpressive Coaching (“we,” “us,” “our”) provides swimming lessons, outdoor swimming experiences, and related activities in Scotland.

If you have any questions about this policy, you can contact us at:
debbie_kls@yahoo.co.uk
07752673639

  1. What Information We Collect

We collect and process the following types of personal data:

  • Booking Information – Name, email address, phone number, and payment details when you book via our platform Bookwhen.
  • Health & Safety Information – Any relevant medical conditions you provide to ensure your safety during lessons.
  • Communication Data – Emails, messages, or feedback you send us.
  • Website Usage Data – When you visit our website, we may collect data such as IP addresses and browsing behavior (via cookies) to improve our services.
  1. How We Use Your Information

We use your personal data to:
✅ Process bookings & payments via Bookwhen and Stripe.
✅ Communicate with you about your lessons, cancellations, or updates.
✅ Ensure your safety by considering any relevant medical information you provide.
✅ Improve our services through feedback and website analytics.

We do not sell or share your personal data for marketing purposes.

  1. How We Store & Protect Your Data
  • Your data is securely stored and only accessed by authorized personnel.
  • Payment information is processed through Stripe, which complies with strict security standards.
  • We retain your data only as long as necessary for booking records, legal compliance, and customer service.
  1. Third-Party Services

We use trusted third parties to provide our services:

  • Bookwhen (for bookings)
  • Stripe (for payments)
  • Email services (for communication)

These providers have their own privacy policies, and we ensure they comply with data protection laws.

  1. Your Rights

Under UK GDPR, you have the right to:
✔ Access the personal data we hold about you.
✔ Correct any inaccurate or incomplete data.
✔ Request deletion of your data (unless we need it for legal reasons).
✔ Withdraw consent for marketing or other processing (if applicable).

To exercise any of these rights, please contact us at [Your Email].

  1. Cookies & Website Tracking

Our website may use cookies to enhance your experience. You can adjust your browser settings to disable cookies if preferred.

  1. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website, and we encourage you to review it regularly.