Terms and Conditions

Terms & Conditions – Swimpressive Coaching

Welcome to Swimpressive Coaching! We’re committed to providing high-quality swimming lessons and experiences in a safe and enjoyable environment. By booking with us, you agree to the following terms and conditions.

  1. Definitions
    • “We,” “Us,” “Our” – Refers to Swimpressive Coaching.
    • “You,” “Your” – Refers to the client (or parent/guardian if booking on behalf of a child).
  1. Our Services

Swimpressive Coaching offers:

  • Pool lessons (1:1 and 2:1)
  • Outdoor swimming lessons
  • Experiences and short trips (1:1, 2:1, and small groups)


  1. Payments
  • Payment is taken at the time of booking via our booking platform, Bookwhen, using Stripe.
  • The price for each session is displayed on the booking entry.
  • Our refund policy is also available on the booking platform.
  1. Cancellations & Refunds

4.1 Cancellations by Us

If we need to cancel a session due to poor weather, water quality, or other unforeseen circumstances, you will receive a full refund to the bank account you originally paid with via Stripe, usually within 14 days. We may also attempt to reschedule to a mutually suitable day and time. We will not be liable for any other costs incurred such as travel or accomodation.

4.2 Cancellations by You (Not including Weekend Breaks)

  • More than 48 hours before your session – You may cancel or reschedule your booking via the booking platform. If you cancel, you will receive a full refund.
  • Less than 48 hours before your session or a no-show – No refund will be given. However, if we can fill your space, we may offer a partial refund at our discretion. Please contact us if this applies.                                                                                                4.3 Weekend Breaks
  • More than 12 weeks before your trip – a full refund will be given
  • 8 – 12 weeks prior to your trip – a 50% refund will be given
  • Less than 8 weeks prior to your trip – no refund will be given. We will endeavour to fill your space and if successful may offer a partial refund. This will be at the discretion of Swimpressive Coaching

For our trips, we strongly recommend taking out suitable travel insurance to cover unexpected cancellations.


  1. Liability Disclaimer
    • Assumption of Risk
      Swimming and outdoor activities carry inherent risks. By booking with Swimpressive Coaching, you acknowledge and accept that participation is at your own risk. While we take every reasonable precaution to ensure safety, we cannot eliminate all risks associated with water-based activities.
    • Health & Fitness
      It is your responsibility to ensure that you (or the participant) are medically fit to take part in swimming lessons or outdoor swimming experiences. If you have any medical conditions, injuries, or concerns, please consult a doctor before booking and inform us in advance.
    • Supervision & Responsibility
      • Children remain the responsibility of their parent/guardian before and after their lesson.
      • Parents/guardians of young or non-swimming children may be required to stay poolside during lessons.
      • For outdoor swimming sessions, participants must follow the instructor’s guidance at all times for their own safety.
    • Personal Belongings
      We are not responsible for the loss, theft, or damage of any personal items brought to the pool, changing areas, or outdoor locations.
    • Weather & Environmental Conditions
      For outdoor swimming, we assess conditions carefully, but natural environments can change rapidly. Clients should dress appropriately and be prepared for variable weather. If we determine that conditions are unsafe, we will cancel the session and offer an alternative session or a refund as per our cancellation policy.
    • Limitation of Liability
      Swimpressive Coaching, its instructors, and any associated venues will not be liable for any injury, loss, or damage sustained during a session except where caused by negligence on our part.

 Pool & Facility Rules

To maintain a safe and welcoming environment, we kindly ask all clients to:

  • Follow the rules of the swimming establishment and respect staff members.
  • Remove outdoor shoes or wear provided shoe covers in changing rooms and poolside.
  • Shower before entering the water to help keep the pool clean.
  • Only bring water into the changing rooms and poolside—no food or other drinks, please.